Frequently Asked Questions

Not sure how it works?
Let us help you get the answers.

Pre-ORDER FAQs

Q. Do I need to pay for my shirts now?
A. Yes. Your payment must be received before your order is printed.
Q. How much are your set up fees?
A. All set up fees are included in your pricing.
Q. Will I get a proof of my order?
A. Yes. We provide proof for all our work.
Q. Do you have minimum order?

A. Yes. 

  • Screen print is 12; 
  • Embroidery – hats-6 (unless reorders);
  • Embroidery-Other 1;
  • Sublimated jerseys – project dependent,
  • Promotional items carry their own manufacturers minimum.
  • Signs-project dependant and banners 1
Q. Can you do (insert unique and unusual idea here)?

A. Not sure til I learn a little more.  Send us an email: orders@spiritstitches.com and let us see if we can figure it out.

Q. What is your turnaround time?

A. Depends on the product and decoration.  

  • Screen Print: we like to have at least 7-10 business days with no rush, on average we complete orders around 5 business days but allow for more time for inventory shipping. 
  • Signs & Banners: 1-10 business days depending on need
  • Embroidery: about the same as screen print 5-10 business days. 
  • Sublimated Jerseys:  Depending on jersey manufacturer and type of jersey 5-30 business days. 

Promotional items usually take 10-14 business days depending on the manufacturer.

Q. I just need a few t-shirts for my son (or granddaughter | nephew | dog) birthday, Can you help?

A. We wish you a great celebration, but we do not handle single piece or under minimum orders for specialty events like this.  We recommend a local t-shirt momma or Etsy for those type orders.

Q. How can I save money on my order (ie I need it cheaper!)?

A. Costs are based on a formula – the best answer is to order more shirts.  Screen printing is formulated at numbe of colors x number of locations x number of shirts.  The lowest value of each is 1 x none x 12.

Embroidery is based how many total stitches x location x quantity. 

Banners are charged by length x width x quantity

Signage  – is dependant on what your final needs are

Jerseys are based on sublimation style  x quantity

After-ORDER FAQs

Q. Ink color looks slightly different than what it looked like on the computer screen proof.

A. We cannot guarantee a color to match from screen to shirt.  That’s because of the way computer screens display colors. Sometimes screens are specifically calibrated for a software (Adobe, we’re looking at you). We do our best to match as closely as possible.  The best way to get the color you want is to give us the exact PMS color.  We do our best to match inks to the desired look.

We will do PMS color matching upon request and additional charges may apply.

We do not guarantee color matching. Closest color of ink is always used. If you have an exact color of ink you want us to use please let us know.  We’ll need to know the brand, type of ink, model/style and the color.

Q. How do I wash my order?

A. Generally speaking you can follow the care directions on the apparel.  Do not iron screen printing directly, you risk damaging the print.  Iron only from the backside of the screen printing. (Inside out).  Sublimated products like warm wash, low heat. Embroidery depends on the apparel.

Q. What is your turn around?

A. Our average turn around after payment and approval of artwork is 5-10 business days plus shipping time.. Turnaround time is an estimate, is not guaranteed and starts when your order is paid (or purchase order provided) for AND we have all information to complete your job.  If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order.

There are certain circumstances that are out of our control (ie: weather delays, shipping errors by the warehouse, etc.) may also require more time and unfortunately not able to be factored into the initial turn around time and cause delays to the delivery or shipment.

Q. What are the minimum orders? Do I have to get them all the same size and style?

A. Minimum order is 12 pieces for SINGLE color printing.  Our minimum for two or more colors increases to 20 piece minimums.. As long as ink color(s)/print locations stay the same across all garments; You can split this up between sizes, apparel colors*, apparel types.  *Going from light shirts to dark shirts usually requires a color change of ink which is an additional charge.

Q. What is an underlay?

A. Think of underlay as a primer coat.  We put a base layer down so all the colors on top of that layer are true.  If you put yellow ink directly on a navy shirt (for example)  You get a weird greenish navyish yellow.  The underlay allows us to print on a white surface so colors stay the color they should be.

Q. I have a quote from a competitor, can you meet or beat it?

A. Each shop makes their pricing completely different based on overhead, employee and other factors.  We maintain a low shop overhead,so we can usually be competitive. There are times we cannot be competitive and will let you know up front.

To get a true compare quote by us, we’ll need to know exactly what brand of shirt, the style/model number, quantity quoted and printing details.  We don’t want to quote you a medium quality shirt to compare against a low quality shirt.   We do not like to quote lower quality items in our standard offerings.

We also typically  include art and setup fees in our pricing so there are no “hidden” fees or additional fees at the bottom of the invoice.

Q. I'm in a rush, can you print very quickly?

A. Whew – honestly it depends. We base our production calendar on pre-paid already scheduled jobs. We can at times make a rush happen in a time frame. But honestly, there’s times we cannot.  The more we have to start the job up front, the better off we are – vector art files ready to use, shirt style and quantities already decided on.   We can usually make a rush happen.  Depending on the needs there may be a rush charge included in the quote.  During peak seasons it’s hard to make a rush happen: Back to School, Between Thanksgiving/Christmas, and Spring sports season.

Q. I want to have my design printed on a few different color shirts, can you do that.

A. You bet! As long as the ink colors stay the same, we can use different color shirts.  If you need a color change – we can usually do that (go from white to black)  But some artwork switching ink colors makes a negative design instead of a simple color change.  We will educate you on that option for color changing.

Q. Can you ship overseas?

A. You bet. We have shipped to FOB in Afghanistan and other APO addresses across the world.

Q. Where (locations) can you print on my clothing?

A. We offer printing on the left chest, full front, center chest, right chest, upper back/neck printing, across shoulders, full back printing and several other locations – let us know your vision and we’ll mockup the location .

Q. Can I buy the shirts and bring them into you to print?

A. Typically no. Unless the shirts are extremely specific – like work wear, unique boutique marketwear or contract printing we do not allow customer shirts to be provided.  You’ll need to let us know your request for quoting.

Q. What type of artwork do you accept?

A. The BEST artwork to send is vector 300 DPI artwork – .PDF, .AI or .EPS created in Adobe illustrator.  If you cannot provide vector files, hi resolution .JPG, .PNG, .TIF files are second best.  If those are not available then the highest resolution design file you can send is acceptable.  We will, if necessary redraw artwork to meet our needs. Extensive redraws, over 1 hour of work; will be subject to artwork fees.  We will discuss this with you beforehand. 

All fonts designs need to be converted to curves so we are importing art vs. fonts for the designs.

Q. Can we mix and match shirts and use different ink colors?

A. Um…sometimes.  Honestly. Artwork in reverse colors can occasionally appear to be a negative instead of a color change.  Most text based designs, logos, are fine making color changes.  Occasionally we need to redo artwork – which causes additional fees.  If we print a black panther on a white shirt – we cannot take the same panther and put it on a black shirt.  That just makes a white panther instead of black panther on a black shirt. Once we review your artwork and shirt color choices we can advise you of what we can/cannot do and the best method to bring your vision to life.

Q. Can I mix shirt sizes and do I have to order a dozen of each shirt?

A. Yes, 99% of the time.  This is a very common question.  If you need 54 shirts, and you need a mix of sizes – you can choose to have any number of sizes you need to meet that total.  Need 14 smalls, 16 mediums, 13 larges, 7 x-larges and the rest extended sizes – then we can make that happen.  You do not have to order even dozens or half dozens.

**Occasionally a distributor will have restrictions on the amount of shirts we can order. If that occurs we will let you know up front before

Q. What is digitizing?

A. Digitizing is the process of taking your flat 2D printed logo  and turning it into a set of commands the embroidery machine follows to sew it out as a 3D stitched logo.  We have to have files digitized or the embroidery machines cannot sew.  There is not getting around this process.  It is a one time fee.  We keep all digitized logos on file for archival purposes even if you only order once every 3 years.

Q. I only need a few shirts for my company, can you do it?

A. Yes, we can embroider any number of shirts/apparel/bags starting with only 1.  The digitizing fee will be included in the pricing as a separate charge.

Q. Do I have to order a dozen hats?

A. No, our hat minimum is only 6.  UNLESS it’s a reorder – then we can do a single hat.

Q. Can I bring in my shirts for your to embroider?

A. Yes, but be aware we are putting the shirt onto a machine with sharp needles, oil and other moving parts.  Sometimes things happen – broken needle, oil drips, etc.  We cannot warranty the shirt.  We prefer shirts we can easily replace from our inventory warehouses vs. a well loved shirt from home.

Q. What are sublimated jerseys?

A. Sublimation is a very cool printed process. A reverse of the image is printed on a piece of paper with specialty inks that react with heat and vaporize when the heat is applied.  The ink vaporizes due to the heat and migrates into the fabric and permanently bonds (on a molecular level) into the fabric and becomes permanent.   Once the fabric is dyed it is not able to be bleached.  This makes sublimation excellent for sports uniform needs.

Q. What is the minimum order for sublimated jerseys?

A. We offer two types of sublimation for shirts and jerseys.  We offer a Quick Sub option which is printing on stock shirts.   

For our cut and sew custom apparel, the minimum depends on the type of sport you are needing. Usually that starts at 6 pieces, some sports are more based on the types of teams.

Q. How long does it take?
A. We can offer our quick sub jerseys in a 5-7 day turn around.  Our custom cut and sew are about 15 days turnaround for Express service.
Q. Do I have to meet minimum for reorders?

A. No orders that have printed once before will not need to meet minimums.  They are merely fill-ins for orders.

Pre-ORDER FAQs

Q. Do I need to pay for my shirts now?
A. Yes. Your payment must be received before your order is printed.
Q. How much are your set up fees?
A. All set up fees are included in your pricing.
Q. Will I get a proof of my order?
A. Yes. We provide proof for all our work.
Q. Do you have minimum order?

A. Yes. 

  • Screen print is 12; 
  • Embroidery – hats-6 (unless reorders);
  • Embroidery-Other 1;
  • Sublimated jerseys – project dependent,
  • Promotional items carry their own manufacturers minimum.
  • Signs-project dependant and banners 1
Q. Can you do (insert unique and unusual idea here)?

A. Not sure til I learn a little more.  Send us an email: orders@spiritstitches.com and let us see if we can figure it out.

Q. What is your turnaround time?

A. Depends on the product and decoration.  

  • Screen Print: we like to have at least 7-10 business days with no rush, on average we complete orders around 5 business days but allow for more time for inventory shipping. 
  • Signs & Banners: 1-10 business days depending on need
  • Embroidery: about the same as screen print 5-10 business days. 
  • Sublimated Jerseys:  Depending on jersey manufacturer and type of jersey 5-30 business days. 

Promotional items usually take 10-14 business days depending on the manufacturer.

Q. I just need a few t-shirts for my son (or granddaughter | nephew | dog) birthday, Can you help?

A. We wish you a great celebration, but we do not handle single piece or under minimum orders for specialty events like this.  We recommend a local t-shirt momma or Etsy for those type orders.

Q. How can I save money on my order (ie I need it cheaper!)?

A. Costs are based on a formula – the best answer is to order more shirts.  Screen printing is formulated at numbe of colors x number of locations x number of shirts.  The lowest value of each is 1 x none x 12.

Embroidery is based how many total stitches x location x quantity. 

Banners are charged by length x width x quantity

Signage  – is dependant on what your final needs are

Jerseys are based on sublimation style  x quantity

After-ORDER FAQs

Q. Ink color looks slightly different than what it looked like on the computer screen proof.

A. We cannot guarantee a color to match from screen to shirt.  That’s because of the way computer screens display colors. Sometimes screens are specifically calibrated for a software (Adobe, we’re looking at you). We do our best to match as closely as possible.  The best way to get the color you want is to give us the exact PMS color.  We do our best to match inks to the desired look.

We will do PMS color matching upon request and additional charges may apply.

We do not guarantee color matching. Closest color of ink is always used. If you have an exact color of ink you want us to use please let us know.  We’ll need to know the brand, type of ink, model/style and the color.

Q. How do I wash my order?

A. Generally speaking you can follow the care directions on the apparel.  Do not iron screen printing directly, you risk damaging the print.  Iron only from the backside of the screen printing. (Inside out).  Sublimated products like warm wash, low heat. Embroidery depends on the apparel.

I am tab #2 content. Click edit button to change this text. A collection of textile samples lay spread out on the table – Samsa was a travelling salesman.
I am tab #3 content. Click edit button to change this text. Drops of rain could be heard hitting the pane, which made him feel quite sad. How about if I sleep a little bit longer and forget all this nonsense.
I am tab #3 content. Click edit button to change this text. Drops of rain could be heard hitting the pane, which made him feel quite sad. How about if I sleep a little bit longer and forget all this nonsense.

COVID-19 NOTICE: Cancellation of orders are determined on a case by case basis. Some orders CANNOT be cancelled after payment due to production type. Currently all warehouses are open and operational. We will remain in production mode until we are no longer able to order from warehouses. At that time we will notify customers and each order will be notified of an updated (or delayed) delivery date if necessary.